About WatchMyHand

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorization. For further details, please see the WatchMyHand Terms & Condition

I have some more questions about WatchMyHand website and its products. How do I contact you?

Your questions are very important to us and we are committed to have a very responsive customer support, answering every single email with a very close and dedicated customer relation.

You can reach us via E-mail. we’ll answer as soon as we can.

Order Placement

How to order?

Buying and ordering on our website are very fast and easy processes! You just have to:

  1. Select the product and the quantity you want and add it to the shopping bag;
  2. Confirm and proceed to Checkout;
  3. Fill a simple form with Billing Address and/or Shipping Address; choose the payment method PayPal the Shipping Method (Standard Shipping or Express Shipping) and Place the Order.

What is the estimated delivery time of my order?

Delivery time depends on the destination country and the shipping method you choose: Regular Mail through National Post Office Service and Express Shipping through DHL, ePacket or EMS (courier). At the Checkout page, after choosing the country that you want your order to be shipped to, the delivery time will be automatically visible. 
Below you can see exemplary times needed to deliver an order to some countries:

  • European Union countries: Regular Mail – 3-9 business days; DHL,- 1-4 business days
  • USA, Canada: Regular Mail – 5-15 business days; DHL – 2-5 business days
  • Australia & New Zealand: Regular Mail – 10-15 business days; DHL – 3-6 business days
  • Brazil: Regular Mail – 6-20 business days; DHL – NOT AVAILABLE
  • Saudi Arabia: Regular Mail – 10-15 business days; DHL – 2-5 business days
  • United Arab Emirates: Regular Mail – 3-9 business days; DHL – 2-5 business days 

Please note these are only examples. If you did not find your country on the list above, please check the estimated delivery time on the Checkout page.

Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch. WatchMyHand cannot take responsibility for delays caused by customs clearance, lack of documentation, issues independent of us.

I want to buy a product at WatchMyHand website. What are the shipping charges?

We have shipping and handling costs that are automatically added to the value of the products you purchase. At the Checkout Page, you’ll have the final price and that’s exactly what you’ll have to pay. The best way to get this information is to add the products you want to the bag and proceed to Checkout. Here, choosing the Shipping Method and indicating your address, the shipping costs will appear. This way, you can proceed to order.

How do I know that my order is confirmed?

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details.

Can I change the delivery address?

Yes, you can change the address by sending us an e-mail requesting the change and the new address. After the order is processed and shipped (after you receive the shipping confirmation e-mail), it is impossible to change the address.

Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the “billing address” and the address you wish to ship your order to as the “shipping address”.

Can I cancel my order?

You can, obviously, cancel your order, for any reason, up to the moment your order has been processed and shipped. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns, Replacements and Refunds page.

Do I have to have an account to place an order at WatchMyHand?

Do I have to have an account to place an order at WatchMyHand?

No, you do not need to have an account. You can place an order as a guest, by just providing your email address for correspondence.

Payments

How do I pay for a WatchMyHand purchase?

We accept PayPal, We have no minimum required order and offer 24/7 customer service.

All the payments done at WatchMyHand website are processed over an SSL connection and is 100% secure.

Shipping & Delivery

FREE SHIPPING

 We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by DHL, ePacket or EMS and in USA by USPS.

BY E-MAIL

Email us at Rakhaakter77@gmail.c­om – Our Support team is motivated to address your issues promptly, though in certain cases it may take up to 2 business days to get a response.